Mercy College Libraries

How do I access the libraries' databases off campus?

313 views   |   82   83   |   Last updated on Nov 11, 2014   

Go to the Mercy College Libraries website at Select the desired database from Find Articles by Subject or Find Databases by Name. The Off Campus Remote Login will open.  Enter your Mercy Connect username and password.  Successful login will take you to the desired database. ... read more

My username and password work, but I still cannot access the databases!

256 views   |   90   74   |   Last updated on Nov 11, 2014   

Have you cleared your cache files? Browsers cache (store) files every time you visit a site.  This needs to be cleared periodically so your system can work more efficiently. See instructions for clearing cache files from different browsers. Are cookies enabled in your browser? Cookies must be enabled in your browser in order to access some of the databases.  See instructions on how to enable cooki... read more

Who has off-campus access to the Mercy College Libraries' databases?

249 views   |   81   82   |   Last updated on Jan 25, 2013   

Licensing agreements with database vendors restrict off-campus access to currently enrolled Mercy students, faculty and staff. Alumni should also call the Alumni Relations Office at 914-674-7759 or email for library and additional alumni services. If you are not affiliated with Mercy,  you may visit a campus, and library staff can help you with accessing the databases on campus.... read more

What should I do when my username and password do not work?

243 views   |   77   84   |   Last updated on Jan 25, 2013   

Contact the Mercy College IT department if your username and password do not work. Call 914-674-7526, or send an email to read more

How do I get a Mercy Connect username and password ?

236 views   |   77   81   |   Last updated on Nov 11, 2014   

Currently enrolled students, faculty or staff of Mercy College should already have one. If you don't have an account or don't remember it, go to User Lookup to create or retrieve it. ... read more

What is Interlibrary Loan (ILL)?

226 views   |   82   87   |   Last updated on Nov 11, 2014   

Interlibrary loans (ILLs) are materials borrowed or requested from libraries outside Mercy College.  This free service is available to all current Mercy student, faculty and staff.  Please see our Interlibrary Loan page for more information ... read more

I am able to search the database, but the full text documents won't open. What should I do?

224 views   |   82   74   |   Last updated on Nov 11, 2014   

Send an email to  Briefly describe the problem you are having. ... read more

What library privileges do Mercy College Alumni have?

219 views   |   91   79   |   Last updated on Feb 13, 2013   

Alumni have access to the libraries' website, physical collections and resources at all campuses, as well as research and reference assistance, and our Refworks Alumni program.  Because of vendor restrictions, use of subscription databases and other electronic resources are limited to on campus use only.  Please visit a library if you need to access full text articles.  See the library Alumni p... read more

I accessed an eBook on one computer, and now I am not able to access the same eBook on another computer. What might be the problem?

191 views   |   80   67   |   Last updated on Mar 27, 2013   

Some eBooks in our catalog require the following specifications:Browser: Internet Explorer 7.x or 8, Firefox 3.x, Safari 4.x Browser Settings: JavaScript and cookies enabled.Make sure you are using one of the required browser versions and cookies are enabled. ... read more

Which browser(s) should I use? 

154 views   |   50   46   |   Last updated on Nov 11, 2014   

The following are the recommended browsers and versions: Internet Explorer 8.x  Internet Explorer 9.x  Firefox 5.x and later Opera 12 and later Safari 5.x and later Google Chrome ... read more

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